Shipping & Returns

Shipping, Refunds & Returns

Shipping

At Postal Pranks we aim to have your order processed and shipped within 24 hours

Our goal is to offer you the best shipping turnaround, ensuring that we provide the very highest levels of responsiveness to you at all times.

The delivery timeframe depends on the delivery option you selected at checkout. Most of our items come with free regular 2nd class delivery, which is estimated to take between 3-4 business days after dispatch. If you upgrade to express 1st class delivery, items can be there as quick as 1 business day, but please allow up to 3.

Weekend orders are dispatched on the following Monday, meaning delivery should be calculated from this day.

Please always allow plenty of time for special occasions as we all know how reliable Royal Mail can be at times.

Refunds & Returns

IF YOUR PRODUCT IS FAULTY OR DAMAGED

We will happily provide you with a replacement or refund if your product is faulty, incorrect, not as described or damaged. This doesn’t happen very often, but mistakes do happen. Please just contact us at hello@postalpranks.co.uk and we’ll sort something out straight away. We’ll apologise profusely and advise you on how to send the item back to us if required. In this scenario, we’ll also refund the fee for delivering the item back to us.

We do our best to package products so that there is minimal chance of them sustaining any injury while travelling to you. Sadly, we don’t always win. If a product arrives damaged in any way, please email us a photograph of the breakage and we will send a replacement out as soon as possible.

INCORRECT ADDRESS BY CUSTOMER

If you enter an incorrect address (i.e missing unit / flat number, undeliverable house number etc), there are several scenarios and options.

If the product is not delivered and is returned to us, we will offer to re-send to the correct address at an additional delivery cost.

If the product is delivered to the incorrect address, we will unfortunately not be able to refund you, as it has been delivered successfully to the intended address on the order.

LATE ORDERS

If orders arrive outside of the expected delivery time for the method of delivery you used (processing time + max delivery time window), then we would allow a full refund of the product price on return of the item in it’s unopened condition. This excludes any item that is customised in any way. You would be responsible for the postage cost of returning the item to us (unless the delay is significant, then we would offer to cover this cost also).

CUSTOMISED ORDERS

Unless the item is damaged or faulty, or late by over 30 days, we do not accept refunds / returns of customised items.

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