Ask us, we dare you.
Your satisfaction is most important to us. If there is anything you are unsure about please get in touch at firstname.lastname@example.org.
Absolutely! There is nothing linking our packages back to the sender. If you’d like the recipient to know the package is from you, then add a personalised message. If you are a recipient of such a gift, please don’t contact us, we don’t provide any details (or clues) to the person who took joy in sending you it.
Yes, most of the items we sell can include a customised hand-written message.
Please note that any messages containing hate, harassment, threats, accusations, or foul language will not be tolerated.
The delivery timeframe depends on the delivery option you selected at checkout. We offer regular 2nd class delivery as our default delivery option, estimated to take between 3-4 business days after dispatch. If you upgrade to express 1st class delivery at a small additional cost, items can be there as quick as 1 business day, but please allow up to 3.
Weekend orders are dispatched on the following Monday, meaning delivery should be calculated from this day.
Please also note that because the majority of our items are customisable, we can take up to 24 hours to process your order.
Please always allow plenty of time for special occasions as we all know how reliable Royal Mail can be at times.
No, we currently don’t offer international shipping. We will be shortly however so please bare with us until then.
Sure, as long as we haven’t already sent your item then we should be able to cancel your order, please get in touch at email@example.com